$130 Non-Member
$117 Member*
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Technician and Client Communication Training

This course is designed to prepare technicians to refine their consumer communication skills. Students who attend this course, can expect to walk away with some strategies to promote trust and likeability with potential customers by improving first impressions.

*Bronze Member price. Save more with Gold or Silver ACCA Memberships.

Who It's For

These courses are ideal for all HVAC employees who interact with customers (i.e. CSRs, dispatchers, technicians, installers and office staff).

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What Is Covered

TACCT is designed with the client experience in mind and how to build your company's value through exceptional service. Students will learn how to:

Provide a baseline job outline for new technicians or technicians not performing to their maximum potential
Understand their role in the HVAC business
Step-by-step instructions for running a consistent service call
Skills needed to build trust and rapport with clients
How to develop and explain options to clients
How to NOT be the weakest link
Prepare a pre-flight checklist for service, maintenance, and installation
Be a client advocate
Convert clients to 'membership' customers
Build a better skill set to navigate client objections
Focus on delivering options to clients
Not to be a parts changer, but adopting a new mandate, leave the system better than you found it

How It Works

Once you enroll and pay, you will receive an email to sign in/register. If it's your first time using our new system, you will need to enter your access code and user information. If returning, just use the link above and use the “Sign In” tab and enter your email address and password.

Once you are in, you will see a video instruction. You can access the course anytime of day, it's available 24/7. Just log in and pick up where you left off.

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