Technician and Client Communication On-Demand

Technician and Client Communication Training

This course is designed to prepare technicians to refine their consumer communication skills. Students who attend this course, can expect to walk away with some strategies to promote trust and likeability with potential customers by improving first impressions.

*Bronze Member price. Save more with Gold or Silver ACCA Memberships.

up-icon.pngWho It's For

These courses are ideal for all HVAC employees who interact with customers (i.e. CSRs, dispatchers, technicians, installers and office staff).  


up-icon.pngWhat Is Covered

TACCT is designed with the client experience in mind and how to build your company's value through exceptional service. Students will learn how to:
  • Provide a baseline job outline for new technicians or technicians not performing to their maximum potential
  • Understand their role in the HVAC business
  • Step-by-step instructions for running a consistent service call
  • Skills needed to build trust and rapport with clients
  • How to develop and explain options to clients
  • How to NOT be the weakest link
  • Prepare a pre-flight checklist for service, maintenance, and installation
  • Be a client advocate
  • Convert clients to 'membership' customers
  • Build a better skill set to navigate client objections
  • Focus on delivering options to clients
  • Not to be a parts changer, but adopting a new mandate, leave the system better than you found it

    up-icon.pngHow It Works

    Once you enroll and pay, you will receive an email to sign in/register. If it's your first time using our new system, you will need to enter your access code and user information. If returning, just use the link above and use the “Sign In” tab and enter your email address and password.

    Once you are in, you will see a video instruction. You can access the course anytime of day, it's available 24/7. Just log in and pick up where you left off. 


    up-icon.pngSign Up Today

    Click here to enroll in the online program.

    The cost for the online program is $117.00 for ACCA Members* and $130.00 for Non-Members.