Dispatching for Profits Live Virtual Course

Dispatching for profits is a strategic approach that home services businesses can use to maximize profitability. It involves managing service requests, technician assignments, and resource allocation to optimize service delivery and improve efficiency, customer satisfaction, and operational costs. This is a 1-hour course, free for ACCA members!

Key Learning Objectives

1. Understanding the Role of a Dispatcher: Learn the key traits of a good dispatcher, including intelligence, communication skills, self-confidence, creativity, and a deep understanding of the business, service area, and technician capabilities.
2. Efficiently Arranging the Day: Gain practical insights into organizing the day, from the early morning preparations to ensuring all jobs are adequately documented, payments are processed, and any issues from the previous day are resolved. Master the art of assigning and dispatching the first calls of the day to ensure technicians start their day smoothly.
3. Right Tech-Right Call: Learn how to assign the right technician to the right job based on the technician's skills, experience, and customer needs, maximizing the chances of a successful service call and ensuring higher profitability. Understand the importance of prioritizing service calls based on their potential for revenue generation and how to adjust schedules dynamically throughout the day to handle unexpected changes.
4. Communication and Coordination: Develop strategies for maintaining clear and consistent communication with technicians, ensuring they are informed, safe, and able to provide excellent customer service. Learn how to handle on-call technicians and manage their workloads to avoid fatigue and ensure safety.
5. Service Call Management: Explore the process of managing service calls, from dispatching to completion, ensuring all steps are taken to close calls efficiently and with high customer satisfaction. Discover techniques for using management reports to assess performance and make informed decisions on technician dispatching.

Who Should Attend?

This course is ideal for dispatchers working in HVAC companies who want to enhance their skills, improve their efficiency, and contribute to the overall profitability of their business. It also benefits those aspiring to take on dispatching roles and seeking a solid dispatch management foundation.