Technician and Client Communication Training Live Virtual



Boost your HVACR team's performance with ACCA's Technician and Client Communication Training (TACCT) series! This training program empowers service and maintenance technicians with essential skills to enhance client communication, build trust, and improve service consistency.

What you will learn:

  • Deliver a Client-Focused Experience: Learn how to provide seamless interactions that put the customer first.
  • Handle Objections: Gain effective strategies for addressing customer concerns and promoting service options that enhance satisfaction and loyalty.
  • Key Topics Include:
    • Building rapport with clients
    • Executing consistent service calls
    • Developing pre-flight checklists for maintenance and installations

Why choose TACCT?

Designed to elevate your team's capabilities, the TACCT series helps technicians become advocates for your clients, driving satisfaction and fostering long-term relationships.

Pricing

  • $159 non-member
  • $129member*

*Silver and Gold Members save even more!

Upcoming Courses

Flexible Session Options to Fit Your Needs 

To accommodate your team’s schedule, we’re offering two convenient time slots: 7 AM ET and 10 AM ET. 

January 7 at 7 AM or 10 AM ET - Part 1

January 14 at 7 AM or 10 AM ET - Part 2

Register for 7 AM Series

Register for 10 AM Series

About the Instructor

Atkins2.pngMatt Akins, ACCA Manager of HVACR Education

Matt Akins, ACCA Manager of HVACR Education, has sixteen years plus of HVACR experience, including five years as a technical trainer, teaching HVAC curriculum to hundreds of students across the country. He has managed all aspects of the training process, consisting of, designing classes for duct design, refrigeration, and HVAC system diagnostics as well as editing existing classes and making them current with current code and laws. 

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