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New Orleans Marriott | New Orleans, LA

November 2-3, 2021


About the Service
Managers Forum

The best service managers are service leaders. They build professional teams and steer them toward common goals of customer delight and professional craftsmanship. Providing excellent service, day in and day out, to each and every customer, requires effort, planning, and leadership. As your company grows and adds employees, it becomes more complex and requires more focus. Providing excellent service doesn’t come from good intentions – it comes from internal systems, hiring practices, team coaching, implementing technology, offering the right incentives, and constant learning – for you and your employees.

The Service Managers Forum started out fourteen years ago as a small niche meeting for new Service Managers. It has grown into one of the most successful annual contractor conferences of any kind. Our presenters come from the front lines of contracting – business owners, service leaders, and other industry experts – who know how to beat competition, because they do it every day.




Register Before Sep. 1, 2021

Register After Sep. 1, 2021

ACCA Members








Register Before Sep. 1, 2021

Register After Sep. 1, 2021

ACCA Members






Learn More About Office & Operations


Meet Experts & Influencers Face to Face

Today’s service manager needs to have more management skills than technical skills. A great one has a technical background, a level head, exemplary communication skills, an in-depth understanding of financial KPIs, and the ability to multi-task.

Service Managers Forum can help you discover ways to be more productive and profitable, learning directly from other managers and industry experts who have been in your shoes.


Advice From The Trenches

Hearing what other service managers have done to make their teams more successful can motivate you to take their lead and follow in their footsteps. They might have been through it and could inspire you to add something new to your business or change the way you do things.

Whatever it is, meeting others who have been/are successful in your industry should inspire and motivate you to reach the same level of success.


Break Out of Your Comfort Zone

Talking directly to others forces you to breakout of your comfort zone. Sure, we can do many things online. But there is nothing quite like bouncing ideas off of each other in person.

It takes the right mix of technical and people skills to excel in the service manager role. This event is a great way to break out of old ways of thinking that have left us in a rut in our job, and create a culture that doesn’t wait for things to happen but that proactively makes them happen.


Networking Opportunities

Social media can help keep you connected to peers who are both local and “far away.” However, there’s no substitution for meeting someone IRL (in real life).

Service Managers Forum is filled with opportunities to mix and mingle, form new relationships, and strengthen existing ones. Over coffee, or a beer, you may make a connection with the perfect vendor, or prospect. At a breakout session, you may find yourself sitting beside your next mentor. If you don’t go, your toughest competitor will be sitting in your seat.


Invest In Yourself

Perhaps this one is self-evident. But leaving the office and sharpening your skills is investing in yourself. It’s admitting that you’re worth it. It’s admitting that you still have things to learn. That you can get better.

It’s an investment in yourself, your career, and even your company. When you purchase that meeting ticket, you’re saying that you’re investing in your own growth.


The Energy of Like-Minded Individuals

There’s nothing like being in a room of like-minded people. Other people who are willing to take time away from the office to learn something new. Other people who want to “better” themselves.

When you sit in a session, you’ll discover that you’re not alone in wanting to improve your skills and bring something back to your company. Here you can create a support system of peers that are united in helping each other.



Each year ACCA recognizes one service manager as the best of the best in the industry.

The Service Manager of the Year Award, sponsored by XOi Technologies, recognizes a leader in an ACCA member company who goes above and beyond the normal scope of their job as service manager to make the company more successful.

The nomination period for ACCA’s 2021 Service Manager of the Year Award will open early Fall 2021 to nominate your service manager of the year award.

The Service Manager of the Year Award is presented to an individual; company names are included for identification purposes only.

Sponsored by XOI Technologies

Past Service Manager of the Year award winners include:


Craig Sabol

Presidential Heating & Air Conditioning, Inc.


Eric Bridgeman

Classic Air’s One Hour Heating & Air Conditioning


Chris Gessner

Schaafsma Heating & Cooling Co.


Carol Grooms

Carolina Comfort Air, Inc.


New Orleans Marriott

555 Canal St, New Orleans, LA 70130

The New Orleans Marriott, where you’ll be able to experience the energetic nightlife, buoyant music, and authentic cuisine of this exciting city firsthand. Situated in the heart of the French Quarter, the New Orleans Marriott is within walking distance to premier attractions, including Jackson Square, Audubon Aquarium of the Americas and it is just three blocks from the world-famous Bourbon Street.

Reservation Details:

Prices start at $209 + tax and fees

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