Registration Now Open For ACCA's New Office & Operations Managers Forum

July 29, 2015

ACCA, the Indoor Environment & Energy Efficiency Association, announced that registration is now open for the  first-ever Office & Operations Managers Forum, which is taking place October 20 – 21, 2015 at the JW Marriott Indianapolis Downtown in Indianapolis, IN. This event is presented by ACCA and the ACHR NEWS.

Running a profitable HVAC business requires more than just trained technicians and powerful equipment – it demands a well-organized and well run office. From finding the right employees, scheduling the right jobs, implementing the right technology, following the right laws in the right way, dealing with customer (and employee) complaints, refereeing disputes between teams, managing inventory, and just plain getting everything done when it's supposed to be done is quite a complex job. But you are not alone, join your fellow contractors as they share their struggles and success with you at the first-ever Office & Operations Managers Forum.
ACCA worked with operation and offices managers around the country to create a lineup of learning labs to will help run a productive and profitable service office. 

Kicking off the Office and Operations Managers Forum is Beth Ziesenis, Your Nerdy Best Friend. Her fast-moving, laugh-filled session will takes you hour by hour through a day in the life of a tech-savvy air conditioning contractor. Learn how technology fits into every part of your day, how new technology systems can, and will, streamline projects and tasks, and discover dozens of free and bargain apps and online tools. Ziesenis is a technology expert who speaks about the best apps and online resources that will help you “Release Your Inner Nerd” to become more organized, efficient, and awesome at work and home.

The Office and Operations Managers Forum also includes 12 learning labs running concurrently over two days and features topics exclusively aimed towards employees who work in the office of contracting businesses and keep operations running smoothly day-to-day. Some of the learning labs attendees can choose from are:

  • Slow to Hire, Quick to Fire…The Right Way!, Greg Benua, Atlas Butler Heating & Cooling
  • The Keys to Running a Successful Small HVAC Company, Laura DiFilippo, DiFilippo’s Service Company, Inc.
  • The Latest and Greatest About Wage & Overtime Laws, Brooke Duncan, III, Adams and Reese LLP
  • Tele-Stress Remedies –Telephone Tranquility, Steve Coscia, Coscia Communications
  • Managing Systems and Processes, Not People, Frank Besednjak, Training Source, Inc.
  • Keeping Your Team Focused on Goals Brings Business Opportunities and Growth, Dave Kyle, TradeMasters Service Corp.

The event closes with our popular “What's Your Problem” session with Bobby Ring, of Meyer & Depew Co., Inc. Got a question about how to do something better in your business? Looking for an idea? Stumped by a challenge? This fast-paced panel session features contractors of all kinds and sizes that will take your questions live and tell you exactly what’s worked (and hasn’t worked) in their businesses.

"With the great success of our Service Managers Forum, the Office and Operations Managers Forum was a logical addition to ACCA’s educational offerings,” said Kevin Holland, ACCA's senior vice president – business operations & membership. “The office staff is vital to your organization, because they have the first interaction with your customers and they run your technician’s schedules. Training for office staff is just as important as keeping technicians up-to-date on their training, and this event aims to be the go-to event for all office and operation managers.”

To round out the event, attendees can spend time talking to some of the top manufacturers, suppliers, and service providers in the industry in the Sponsor Showcase. Sponsors include: AC Leak Freeze; Data-Basics; Emerson; Federated Insurance; Jackson Systems; NATE; Nexstar; Precision Recruiter; Service Automation; Service Trade; Survey Square; and Trane.

Registration is open for this event at or by calling ACCA at 703-575-4477. Contractors can register with early bird pricing of $397 for ACCA members and $447 for non-members until August 17. Prices will increase $100 after that date.

ACCA has also secured a special rate of $179/night plus applicable fees and taxes at the JW Marriott Indianapolis Downtown. The ACCA rate is good until September 11, 2015, or when the block is full, whichever comes first. To make your reservation call 800-325-3535 and mention ACCA to receive the discounted rate or visit to book online.

Limited sponsorship opportunities are still available for the event; for display and sponsorship info, contact Tom Murphy at 703-824-8875 or




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ACCA is a non-profit association serving more than 60,000 professionals and 4,000 businesses in the indoor environment and energy services community. Our member firms are the nation's most professional contracting businesses, serving residential and commercial customers in every state. With roots stretching back a century, ACCA was incorporated in its present form nearly 50 years ago. Today, ACCA sets the standards for quality comfort systems, provides leading-edge education for contractors and their employees, and fights for the interests of professional contractors throughout the nation. Learn more about ACCA here.