ACCA Publishes 2016 Residential Service Agreements: A Benchmarking Guide

February 1, 2017

ACCA, the Indoor Environment and Energy Efficiency Association, published the results from its 2016 Residential Service Agreements Survey. The survey was conducted in September 2016 and contractors were asked to provide information for calendar year 2015.

The Residential Service Agreements: A Benchmarking Guide report looks at a number of factors such as: Number of Agreements, Sales, Renewals, Selling Techniques, Renewal Attempts, Service, Cost of Plans, Discounts, Marketing Costs and much more.

The Report is broken into two sections to give contractors information to assess where their company stands among all contractors and among contractors who have similar annual revenues.

The 2016 Residential Service Agreements: A Benchmarking Guide is available for $499 ($299 for ACCA members) at or by calling 888-290-2220.

ACCA contractor members who completed the survey in September, received a complimentary copy for their participation.

If you have questions about the survey report, contact Hilary Atkins, ACCA's general counsel and senior vice president for finance & administration at


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ACCA is a non-profit association serving more than 60,000 professionals and 4,000 businesses in the indoor environment and energy services community. Our member firms are the nation's most professional contracting businesses, serving residential and commercial customers in every state. With roots stretching back a century, ACCA was incorporated in its present form nearly 50 years ago. Today, ACCA sets the standards for quality comfort systems, provides leading-edge education for contractors and their employees, and fights for the interests of professional contractors throughout the nation. Learn more about ACCA here.