Commercial HVAC Training for Office and Sales Staff

A two-hour virtual training course that builds commercial HVACR knowledge for your non-technical team.

Why your office and sales staff need commercial HVAC training

Your office and sales staff don’t need to know how to wire a rooftop unit — but they do need to know what one is. When non-technical employees understand the basics of how commercial HVAC systems work, they ask better questions on customer calls, give technicians more useful information, and don’t get lost when a building manager starts talking about equipment or maintenance. This training covers enough for your team to keep up without crossing into the technical side of the work.

Why choose ACCA’s commercial HVAC training for non-technical staff

Teaches how commercial HVAC systems work in terms your office and sales team can use

Focuses on communication and customer service — talking with technicians, fielding customer questions, understanding what your company does

Two-hour live virtual session that fits into a workday

Helps office and field staff operate as one team instead of two

Who should take
commercial HVAC training

Office staff

who answer phones, schedule service calls, and coordinate with technicians
Dispatchers

who route technicians and relay information between customers and the field
Operators

transferring to different forklift types or work environments
Customer service representatives (CSRs)

who handle questions about equipment and service agreements
Anyone on your team

who doesn’t do the technical work but needs to understand it

What commercial HVAC training for office and sales staff covers

By the end of this session, participants will be able to:

Describe how commercial HVAC systems work and why businesses need regular maintenance
Use common HVAC terms correctly when talking with technicians and customers
Recognize the types of commercial HVAC equipment your company works on and what routine service looks like
Relay useful information between customers and field staff
Understand how their role fits into the customer experience