Help & FAQs

Contact Us

For personal help, use the form below and we'll respond as quickly as we can. (Are you an ACCA member? Click here to login and use our Priority Member Service form instead.)

Access FAQs

Just click the reset password button on the login page and you will receive a link to reset your password via email.

Your ACCA credentials are your email address and password. If you have forgotten your login credentials or need assistance with your login information, please click the reset button on the login page. (For security purposes, ACCA staff cannot reset your password for you, and they do not know what your password is.)

From your profile page, click the little edit (pencil) icon next to the section you want to edit. You can also import and update your profile information from LinkedIn. Click the button on your profile page to connect to your LinkedIn profile. (Only the information you choose to import will be imported; ACCA has no other access to your profile, contacts, etc.)

On your profile page, click the "My Settings" tab and then choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, make sure that you click the “Save Changes" button at the bottom of the page.

Library FAQs

If you know which library the resource might be located in, find the group on the appropriate group page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search." Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

The libraries are populated in two ways: When you include an attachment in a discussion post, the system automatically places it in the library. You can also upload documents directly by using the “Share a File” link in the Member Services menu. Library resources are not required to be associated with a discussion thread.

Select the “Share a file” link found under “Share” in the main navigation or "Create a new library entry" on any community's landing page. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:

  • Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
  • Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish” (you may have to scroll down to access these buttons).

The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it.

Contact FAQs

Creating this virtual address book makes it easy to send you fellow ACCA members direct messages right through our website. It helps you stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the "Add as Contact" button on the profile page.

Just go to the Member Directory page. You'll need to be logged in!

Switch to the “Advanced Search” tab to increase your search to city and state. 

Discussion Faqs

Groups allow you to participate in discussions and share resources with other members.

Go to My Groups in Member Services in order to see the groups to which you currently belong.

Go to Browse All Groups. If a group allows you to join it, you will see a "Join" button to the right of the group name. Just click that!

Go to My Profile and click on "Community Notifications" under the "My Settings" tab. You'll see a list of all of the groups to which you belong, and you will be able to change your subscription settings for each one.

For each discussion, you have the following delivery options:

  • Real time: sends an email every time a new message is posted. 
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day. This is your default setting.
  • Plain Text: sends real-time text versions of the posts. NOT recommended.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

When you are online, you can click go to Start a Discussion in the Member Services menu. From an email (HTML version) for a particular discussion forum, you can use the links at the top of the email -- "Post New Message Online" to start a new discussion through a form in a web browser, or "Post New Message via Email" to start a new discussion by simply sending an email message.

Click “Reply via Email” to send a response directly through an email, or "Reply Online" to reply through a form in your browser. Remember, your reply will go to the entire community! (If you want to reply privately to the sender of a message, click the "Reply to Sender" link below the message.)

If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options, which can vary based on your email client. 

Yes. Enter a keyword in the search bar. From the results page, you can filter on content type, date range or posted by. Click on "Advanced Search" for even more options. Of course, you will only see results from groups to which you personally have access.

Locate the community you are interested in viewing by going to My Groups. Click "Enter", then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion. Click on the profile link of a member, then click on "Contributions" to see all of that author's posts on groups to which you have access.