Who's It For?
Full day class for Operation Managers, CSR's, CSR Managers, and Dispatchers.
If your phone is ringing, then the time, money, and energy you've put into advertising your business has done its job. Yet, once that phone rings, it's up to your customer service representatives (CSRs) to ensure those leads convert into sales.
Sign up today for this exclusive customer service training to ensure your CSR's are able to help callers know they've called the right place, receive a WOW experience from your company, and book the call!
This ACCA members-only course will cover essential tips and practices to connect better with customers and understand their needs. In this course, operation managers, CSR managers, CSR's, and dispatchers will learn about:
- Active Listening Skills
- Best Practices in Showing Empathy
- Overcome Customer Objections
- Giving Beyond Expectation
- Creating Value in Unexpected Ways
- Sell Service Agreements
- Examples of Excellence Inbound Service Calls
- And more!