Member Experience Committee

Member Experience Committee

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Committee Purpose

The Member Experience Committee is dedicated to enhancing the member experience by delivering high-quality ACCA products and services. Their mission is to create exceptional value for our members by collaborating with other committees to develop innovative resources and materials, repurpose existing content, and ensure that all benefits are accessible and impactful. They are committed to continuously improving the value we offer to both our industry and our membership.

Chair

Matt Marsiglio

Matt Marsiglio

Flame Heating, Cooling, Plumbing, and Electrical
Warren, MI

Katelyn Machen

Katelyn Machen

Gillette Air Conditioning Company
San Antonio, TX

ACCA Technical Committee, gathering together during conference.

Committee Members

  • Kurt Hudson, ACCA Sr. Vice Chair - LC Anderson, Inc., Boston, MA
  • Chelle Allen - Iconnectu, LLC, Seattle, WA
  • PC Cunningham - Federated Insurance, Owatonna, MN
  • Thomas Jackson - Jackson Systems, LLC, Indianapolis, IN
  • Ben Kelley - CroppMetcalfe Services, Fairfax, VA
  • Jeff McLanahan - American Residential Services (ARS), Memphis, TN
  • Jen Pierce - ACE Hardware Home Services, Linwood, NJ
  • Aaron Ruddick - Reliable Comfort Heating and Air Conditioning, Seymour, IN

(Not Pictured: PC Cunningham, Katelyn Machen, Jeff McLanahan, and Jen Pierce)

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Committee Participation Commitment

  • Committee members are expected to attend committee meetings including: Eleven (11) monthly 1-hour virtual meetings.
  • One (1) in-person meeting at annual conference.
  • Committee members are expected to participate in the ACCA Government Relations Committee Forum and respond to communications promptly.
  • Committee members are expected to produce a biennial policy report, presented to the Board for approval, based on member feedback.
  • Committee members can expect some coordination/contact outside of meetings.
  • Committee members should attend the annual conference and other planned ACCA events.
  • Committee members are expected to complete a Conflict of Interest and Disclosure of Interest form upon appointment and annually thereafter.
  • Committee members will annually grant prior approval for their company to ACCA-PAC.
  • Committee members will provide ACCA staff with vital expert feedback, guidance, and support in developing and advancing products and services.
  • Committee members will act as advocates for ACCA events, promoting attendance to their peer networks, colleagues, and other relevant parties.
  • Committee members will participate in ACTion alerts and other calls to action.

Additional Committee Co-chair Commitment

  • Coordination of committee meeting agendas with ACCA staff, board, and external stakeholders.
  • Communication with committee members on goals and expectations.
  • Some additional meetings with ACCA staff, board, and other stakeholders on strategic planning initiatives.