Member Experience Committee

Member Experience Committee

Learn. Grow. Connect. Fight.

Committee purpose: 

The Member Experience Committee is dedicated to enhancing the member experience by delivering high-quality ACCA products and services. Their mission is to create exceptional value for our members by collaborating with other committees to develop innovative resources and materials, repurpose existing content, and ensure that all benefits are accessible and impactful. They are committed to continuously improving the value we offer to both our industry and our membership. 

Chair:


Matt Marsiglio,
Flame Heating, Cooling, Plumbing, and Electrical 
Warren, MI 
Ben Kelley
CroppMetcalfe Services, Inc.
Fairfax, VA

Committee Members:  

  • Kurt Hudson, ACCA Sr. Vice Chair – LC Anderson, Inc., Boston, MA
  • Chelle Allen – Iconnectu, LLC, Seattle, WA
  • PC Cunningham – Federated Insurance, Owatonna, MN
  • Thomas Jackson – Jackson Systems, LLC, Indianapolis, IN
  • Katelyn Machen - Gillette Air Conditioning Company, San Antonio, TX
  • Jeff McLanahan – American Residential Services (ARS), Memphis, TN 
  • Jen Pierce – ACE Hardware Home Services, Linwood, NJ
  • Aaron Ruddick – Reliable Comfort Heating and Air Conditioning, Seymour, IN

(Not Pictured: PC Cunningham, Katelyn Machen, Jeff McLanahan, and Jen Pierce)

Apply for this Committee

Committee Participation Commitment: 

  • Committee members are expected to attend committee meetings including:

  • Eleven (11) monthly 1-hour virtual meetings.

  • One (1) in-person meeting at annual conference.

  • Committee members are expected to participate in the ACCA Member Services Committee Forum and respond to communications promptly.

  • Committee members can expect some coordination/contact outside of meetings.

  • Committee members are expected to attend the annual conference and other planned ACCA events.

  • Committee members are expected to complete a Conflict of Interest and Disclosure of Interest form upon appointment and annually thereafter.

  • Committee members will annually grant prior approval for their company to ACCA-PAC.  

  • Committee members will act as advocates for ACCA events, promoting attendance to their peer networks, colleagues, and other relevant parties.  

  • Committee members will assist ACCA staff in strategically developing new and improving existing ACCA member benefits and programs with the ultimate goal of positioning ACCA as a unique leader in the industry to members and prospective members. 

Additional Committee Co-chair Commitment: 

  • Coordination of committee meeting agenda with ACCA staff, board, and external stakeholders.

  • Communication with committee members on goals and expectations.  

  • Some additional meetings with ACCA staff, board, and other stakeholders on strategic planning initiatives.