Agenda

As the country grapples with a long-term workforce shortage, it's important to turn to new opportunities for hire. Nowadays, great technicians are often found in people and places you wouldn't expect. So, how do you find the talent you need?

Join Matt as he discusses Flame Furnace's successful recruiting program that expands outreach to non-traditional candidates.

You have technicians in the field and workers in the office. Are all of the systems used vulnerable? In this session, you will explore the problems and issues that arise from a mobile workforce. Nick will walk you through the best ways to secure and defend both the remote worker and the job site. This interactive session includes live demonstrations of hacking vulnerabilities!

Decades of deficits in social infrastructure, mass incarceration, the opioid epidemic, and unprecedented housing costs have left America's workforce in perpetual crisis and homelessness. However, a deliberate combination of housing and workforce development initiatives can enable industries to shrink employment gaps with a homegrown labor base eager for a long-term career and financial stability.

This presentation by Ishan will highlight how housing and workforce development interventions can work together to build a thriving America.

Hiring decisions are more than just deciding to add a new member to your team. In this session, Chris will share his step-by-step hiring and onboarding process so that you, too, can hire with confidence. As a previous owner and operator himself, Chris knows that the first day on the job is one of the most important experiences that can impact a new team member's decision to stay or leave in the short term.

Join Chris as he teaches four tips that are paramount to acquire and retain long-term talent.

This course will help you create a consistent level of service among your technicians. Properly adopted, this accountability focus gives you the visibility and one-on-one feedback to make rock stars out of all your technicians.

Join Matt and learn how to reduce client callbacks and company liability with this proactive quality improvement tool for managers.

Whether transitioning from a technician or starting from a different industry, great service managers share common positive features. They are great team builders, are process-driven and are excellent at conflict resolution. Join John as he walks you through what key attributes to seek and develop in a service manager

Visit us in the Mardi Gras Foyer for Food and Beverages!

Rules of thumb exist for a reason. But are they good or bad to follow? Ed knows. Join Ed showcase his wisdom during this time and money-saving session as he:

• Shares how to obtain quick references to good or bad airflow
• Dispels myths and bad practices for quick airflow indicators
• Covers good (fast and accurate) mathematical approaches to system performance
• Identifies bad habits of leaning on bad data for heating and cooling systems

79% of employees who leave a job voluntarily cite a lack of appreciation as one of the key reasons for quitting. HOW TO CREATE A POSITIVE WORK ENVIRONMENT Teams of employees who feel appreciated are almost 20% more productive than teams who don’t feel this way. Learn how to effectively communicate using your co-worker’s language of appreciation so they feel appreciated at work and become your biggest advocate. In the 5 Languages of Appreciation, Michael Sauer, Master Trainer & Coach for Scorpion will help you identify and communicate the five languages of appreciation to express genuine appreciation to employees and staff in their language of appreciation, increase loyalty with the staff within your company, and create a more positive work environment. The key to enjoying your work is to feel valued and appreciated by those around you. Learn how to identify your co-worker’s authentic language of appreciation; Words of affirmation, quality time, acts of service, tangible gifts, and physical touch.
Michael Sauer is Scorpion’s Master Trainer & Coach who has 18+ years of experience as a certified speaker, coach, trainer and professional consultant who works exclusively with trades businesses to develop customized programs to help them achieve their respective leadership, management and sales goals. Please feel free to email him with any questions or suggestions at Ask@Scorpion.co

The HVACR industry has been in a workforce deficit for more than a decade. What can we do to help people realize that HVACR is a viable career option? Join Cody and Shelly as they discuss the approaches they take for bringing in veterans and others into their own companies.

This course will help you create a consistent level of service among your technicians. Properly adopted, this accountability focus gives you the visibility and one-on-one feedback to make rock stars out of all your technicians.

Join Matt and learn how to reduce client callbacks and company liability with this proactive quality improvement tool for managers.

As we know, marketing is much more than placing an ad or posting once in a while on social media. Instead, marketing is a consistent process that tells a complete and compelling story to attract the right people to your brand. So how do you execute a successful marketing strategy that can grow your business? Join Crystal as she walks you through how to approach a full-scale marketing program to help your business bring in ideal customers and applicants at higher volumes.

Bring your questions, mistakes, and ideas for this interactive roundtable-like discussion session. Lisa will take you through several topics that all require your input. So come prepared to talk about anything from workforce development and marketing to leadership and learning how to take a break. You’ll cover as many ideas as the time allows and leave with some best practices you can actually use.