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How to Manage People With Numbers Not as Numbers
Speaker: Alisha Lawrence, Classic Air's One Hour Heating & Air Conditioning
Description: If you treat people like they are numbers, they will look at you and your business only as a source of income. If you want people to buy in to you and your business ideals, then you must appeal to them as individuals. Join Alisha as she walks you through ways to engage your employees, build their confidence, and manage them to beat your numbers!
When: Monday, October 19, 2020 11:30 AM ET
Training Your Own Team
Speaker: Chris Crew, The Blue Collar Success Group
Description: Telling isn’t training… or is it? In this session, Chris debunks some of the common myths around training. Learn the 3 key tools to get great results as you build your team’s skills. Find the purpose of training in this session, which will pay dividends for your company. Plus, discover the 5 things that you can do to “un-suck” and improve your training process.
When: Monday, October 19, 2020 3:00 PM ET
Flammables - Why Train Your Team
Speaker: Matt Akins, ACCA and John P. Maiorana, Arkema
Description: A2L (mildly-flammable) refrigerants will be making an appearance in the U.S. market in 2021. This will begin the HVAC industry’s transition to phase-out R-410A refrigerants. To help prepare HVAC professionals for this market change, ACCA has received support from Arkema and developed online training for A2L refrigerants. Join Matt Akins, Manager of HVAC Education and Arkema, as they go through an explanation of A2L refrigerants and the training designed to promote safety, prevent ignition, and reduce your company's liability.
When: Tuesday, October 20, 2020 11:30 AM ET
Maximizing Your Business Value
Speaker: Marla Di Carlo, Raincatcher and Susan Frew, Sunshine Plumbing and Heating Air LLC
Description:Entrepreneurial powerhouses Marla DiCarlo and Susan Frew will team up to deliver an energizing talk on how to connect the right businesses to the right buyers during our changing times. Having known one another for many years, the dynamic pair have more than 30 years of business experience, running the gamut from accounting and corporate leadership to business coaching and running a successful HVAC business. DiCarlo and Frew both understand how to maximize the value of a business to prepare it for sale, along with plenty of hard-earned wisdom on how to weather the storms of recession and uncertain times.
When: Tuesday, October 20, 2020 3:00 PM ET
We're Bringing $exy Back With Solar and HVAC
Speaker: Bethany Profaizer, Pearl Certification
Description: The big question: how do you increase Customer Lifetime Value and revenue for your company while providing an experience worthy of garnering repeat customers? If you're running a successful HVAC business, chances are you're already taking every opportunity imaginable to engage your customers, get back into their homes regularly, and WOW them. However, ancillary services and service contracts can only take you so far. Join us for an hour to hear from several leading contractors about how they are creatively engaging in the $exy solar space and earning a bigger slice of the pie while bringing something exciting and new to their existing customers! We'll look at partnerships, sub-contracting and taking the plunge and bringing it in-house.
When: Wednesday, October 21, 2020 11:30 AM ET
Detect Distracted Driving with Fleet Technology
Speaker: Del Lisk, Vice President of Safety Service and Lisa Gonzales, Senior Product Marketing Manager, Lytx
Description: If it seems like you’re spending more time and resources than you’d like dealing with the aftermath of workplace incidents, you’re not alone. From distracted driving to collisions, many fleet owners struggle with how to prevent these situations from occurring in the first place.
To keep employees and business safe, fleet owners need to be able to address the root causes of driver distractions and collisions. But run-of-the-mill dash cams won’t help you get ahead of risk. Lytx will review the latest advancements in fleet technology—including in-cab video triggers and audio alerts—that are designed help to deter and prevent risky behaviors.
When: Wednesday, October 21, 2020 3:00 PM ET
The Internet is Your Friend...Until it Isn't
Speaker: Nate Oland, Federated Insurance
Description: Now more than ever, our lives are tied completely to the internet. Digital banking, online shopping, and virtual meetings and appointments are the new normal. While there are countless efforts to keep these transactions secure, technology is constantly evolving. Countless contractors can tell their stories of fear, loss and recovery from cyberattacks. Join this session to learn how you can take a few simple steps to reduce your cyber-vulnerability and keep you from losing time and money.
When: Thursday, October 22, 2020 11:30 AM ET
Consistency is Key
Speaker: Matt Akins, ACCA
Description: All technicians in your company should consistently perform maintenance and documentation procedures the same way. Consistently following system inspection/safety inspection checklists reduces frequent customer callbacks and complaints. It guides your training efforts in "what gets measured gets done" and supplies your team with a holistic approach. Naturally, it makes you money. But how do you get your team to buy-in? Join Matt as he walks you through how to get your managers to understand the importance of standardization, documentation, and consistency. Remember, "He who has the best data wins."
When: Thursday, October 22, 2020 3:00 PM ET
The Real Estate Paradigm Shift and What it Means for HVAC Contractors
Speaker: Bethany Profaizer, Pearl Certification and Joe Gentile, Pearl Certification
Description: The past few years have seen some important changes in the way homeowners are buying, selling, maintaining, and valuing their homes. Simultaneously, the real estate industry is undergoing serious evolution as agent value to homeowners diminishes under platforms providing turn-key services and options for those who don't want to deal with the middle man. And newly resourced consumers are in the driver's seat more than ever. Enter a pandemic that is affecting almost every market in unprecedented ways and you have a paradigm shift that is sure to affect all industries related to the housing market. Bethany Profaizer (VP of Contractor Partnerships) and Joe Gentile (VP of Real Estate) from Pearl Certification will talk about all of the above, as well as the huge opportunity for contractors ready to step up their game, fill in the gap, and position themselves as an ally for today's homeowners.
When: Friday, October 23, 2020 11:30 AM ET
Listening Skills & COVID
Description:Join us for a discussion on ways that your business can address COVID-19 concerns by listening to customers and providing solutions based on their feedback.
When: Friday, October 23, 2020 3:00 PM ET