Store Info & Policies

Order by Phone

To order by phone, call 888-290-2220. Our regular office hours are Monday through Friday, 8:30am - 5:00pm Eastern, excluding regular holidays. 

Return Policies

Your satisfaction is guaranteed! Most items may be returned in good condition within 30 days of purchase for store credit. Some items may have different return requirements or eligibility, and that will be noted on their product page. Note: Computer CDs must be returned unopened within 30 days in order to be eligible for store credit. Store credits expire one year after issuance.

Online Ordering

Currently, only U.S. and Canadian residents may order online. Non-U.S. residents should call our catalog line at 888-290-2220 to make your purchase via telephone.

Sales Tax

Appropriate sales tax is added for Maryland and Virginia residents.

Member Discounts

Active members may receive discounts on select products. If a discount is available, it is noted on the product page. You must be logged in as an active member to receive the discount. If you qualify for the discount, it will be indicated in the checkout process. Discounts cannot be offered retroactively.

Shipping

Expedited Shipping
Online orders are shipped via standard UPS ground. If you need expedited shipping, please do not place your order online, and instead call 888-290-2220 during our regular business hours of 8:30am – 5pm, Monday through Friday (US Eastern time).

Standard Shipping Rates
Standard ground shipping rates are based on the order total according to the following schedule:

Order Value up to $50 $9.95
$51 to $100 $15.00
$101 to $500 $20.00
Over $500 $30.00

Shipping is not charged against products that do not ship, such as event registrations or downloadable products.

Receipts

After ordering, you will receive an email receipt. Please make sure your spam filters are set to receive all emails from the acca.org domain. If you need another copy of your receipt, please call 888-290-2220.

Resellers, Bookstores & Schools

ACCA has a qualified reseller program but you must be pre-approved to participate. Call 888-290-2220 for details.