ACCA Next Level


Thank you for joining us in October! If you missed Next Level, check out our next event, ACCA 2024, March 11-14, 2024, in Orlando, FL at

On October 16-17, 2023, the HVACR industry gathered in Indianapolis, IN, for ACCA’s Next Level event, a day and a half of intensive learning tailored to empower both established and up-and-coming leaders in HVACR contracting companies. The event aimed at enhancing leadership skills, offering attendees valuable insights and practical knowledge to thrive in an ever-evolving industry.

The event featured three distinct tracks focusing on vital aspects of managing a successful HVACR business or department: Recruitment and Skill Development, Effective Team Leadership, and Strategy and Communication. These tracks were meticulously designed to equip attendees with the expertise needed to run their operations efficiently, ensuring they stay ahead of industry trends and challenges.

Participants were enthralled by the sessions, where presenters shared genuine experiences and practical scenarios. The event started with a keynote presentation from Jeff Butler, an author and workplace strategist, who shared insight into how HVACR professionals can leverage technology and make simple changes to attract and keep top talent.

There were three additional mainstage sessions, including a breakfast panel: The Power of Potential: Solving the Skilled Worker Crisis by Expanding the Talent Pool, sponsored by UpSmith, a lunch panel: Preparing Your Team for the Refrigerant Transition featuring Don Gillis of Chemours, John Maiorana of Arkema, and Kate Houghton of Hudson Technologies, and the “I’ve Got an Idea!” session hosted by Past ACCA Board Chair, Bobby Ring, president of Meyer & Depew Co. in Kenilworth, NJ.

One of the highlights of Next Level was the opportunity for attendees to learn from each other. Networking sessions and social events allowed industry professionals to connect, share experiences, and gain insights from their peers. Events like the Welcome to Indiana Reception and the Party at the Punch Bowl Social, sponsored by industry giants CarrierFederated InsuranceIndiana HVAC Association, Jackson Systems & Supply, and Scorpion provided a vibrant atmosphere for networking and collaboration.

ACCA’s Next Level 2023 was not just an event; it was a transformative experience that elevated industry standards and inspired HVACR professionals to reach new heights in their careers. As the sun set on Indianapolis, it rose to a future filled with innovation, collaboration, and unparalleled leadership in the HVACR world. 

Sessions by Track

See the recordings of our sessions below! You must be logged in to your ACCA member account to view them.

Recruitment and Skill Development Effective Team Leadership Strategy and Communication
Breakout 1
Monday, 1:45pm
Recruiting with a Sales Mindset - Mark Mullane Connected Leadership - How to be a Great Boss - Aaron Ruddick Why Your Employees Aren't Motivated and What to Do About It - Frank Besednjak
Breakout 2
Monday, 3:00pm
Understanding Generation Z - Ty Branaman Why Good Employees Quit - Derrek Hofrichter Level Up Your Communication: Inspire and Influence as a Leader! - Angie Snow
Breakout 3
Monday, 4:15pm
Equip Your Installers for Excellence - Wes Davis Building an Effective Multi-Generational Workplace - Jeff Butler Coaching from the Front—How to Inspire a Team - Jim McCusker
Breakout 4
Tuesday, 9:30am
Recruiting and Retaining Generation Z-Why They Learn Differently Than You - Clifton Beck Powerful Techniques for Callback Minimization - Matt Akins Redefining Leadership for 2023 - Jeff Butler
Breakout 5
Tuesday, 10:45am
Get Your Team Back on Track with Invoice Coaching - Dave Borowski There's no I in Bus.ness - Tom Lucas Financials for People Who Hate Numbers - Bill Talbot
Breakout 6
Tuesday, 1:30pm
Put the Fun back in FUNdamentals - Ty Branaman Navigating the Grey Areas - Katelyn Machen and Dean Perez Creating a Culture Aligned Around a "Win-Win-Win" Philosophy - Michael Barth
Breakout 7
Tuesday, 2:45pm
Diagnose Relationships and Optimize Your Team with DISC - Bill Talbot Maximizing Revenue Through Smart Dispatch Strategies - Adrian Stephenson and JG van Graan Finish What You Start - Mel Arat
Mainstage Sessions
Monday and Tuesday
Preparing Your Team for the Refrigerant Transition - Don Gillis, John Maiorana, Kate Houghton, and Kyle Gargaro The Power of Potential: Solving the Skilled Worker Crisis by Expanding the Talent Pool - Wyatt Smith, Jeff McLanahan, Eddie McFarlane, Tony Denhart, and Stephanie Bothun Winning the Talent War: How to Attract and Keep the Best Talent - Jeff Butler