As we wrap up our Service Manager Forum, we're excited to present a Panel Discussion featuring Gerry Den Ouden, our 2024 Service Manager of the Year, alongside three other passionate Service Managers. They'll offer insights into the industry and how events like this can propel your career forward. After lunch, don't miss the IHACI HVAC/R/SM Trade Show Event at the Pasadena Convention Center, right next to Hotel Dena.
Gery Den Ouden
REE
Gerry Den Ouden is a Service Manager for Ree Mechanical, Inc., in Temecula, CA and the recipient of the 2024 ACCA Service Manager of the Year award. Gerry has dedicated himself to the service industry and thrives on supporting his team in creating the outstanding service his clients expect.
Tim Nowik
Perfectemp
Tim started his HVACR career in 1991 working for residential company through a 2-year apprenticeship, before becoming licensed to work independently. (CT D2 license ) limited journeyman. Over 13 years of working in residential, Tim pursued his (CT S2 license ) unlimited journeyman. In 2004, Tim started working at Perfectemp as a service tech for commercial HVACR, working his way up to lead tech. He moved from the field into the office part time 7 years ago, quoting repairs and replacement work. Tim has been working as a service manager for the past two years.
Tracy Parrish
Howell's
Tracy Parish has been in the industry since 1981 and joined Howell's in 1991 in a service tech role. Parish has been in the Service Manager role since 1997.
Dyan Zobrist
Enovative Group, Inc.
Dyan Zobrist has been in the HVACR industry since the end of 2019. Although her time in the industry has not been long, she entered it through an acquisition. As part of the purchasing company, she was asked to switch gears from working on project-based plumbing projects to becoming a dispatcher for HVACR service and repair. She was tasked with reporting daily on how operations functioned in this type of company and industry.
The first improvement she aimed for was transitioning the company to a digital format, beginning with the elimination of printed reports and timesheets and moving away from inputting data from physical paper that was then filed away in cabinets. They started utilizing Google Drive folder systems and later developed apps and software. Dyan is now the head of office operations, and over the past four years, she has helped develop their software by participating in the software development team as well as the operations management and leadership teams. Dyan is excited to be part of this journey and is grateful for the opportunity to learn from these forums and help take the company to the next level.
Cody Novini
Moderator
Cody Novini has been the owner of SoCal Airflow Pros, located in Rancho Santa Margarita, CA since 2015. Shortly after Cody Novini was honorably discharged from the U.S. Marine Corps in July of 2010, he was hired by Service Champions in Southern California. In just two years, Cody worked his way up from an entry-level technician to a senior technician. Four years later, Cody left to start his own company: SoCal Airflow Pros.
SoCal Airflow Pros has organically grown from Novini's garage to a company of 18 employees. Now, it is one of the top-rated companies in their service area with over 100 "cut-throat" competitors. They are also one of only three ACCA Quality Assured (QA) Accredited contractors in their market, setting them apart from their competitors and keeping them ahead of the game.