Topic Thread

Texting customers

  • 1.  Texting customers

    Posted 04-13-2018 12:43 PM


    We are considering a new form of contact with customers via text and wondered if anyone is already doing this and who you are using.

    Thanks in advance!


    Jennifer McGonigle

    Central Cooling and Heating



  • 2.  RE: Texting customers

    Posted 04-14-2018 01:14 PM
    We recently started texting customers through our dispatching software. We use FieldEdge and it allows us to send a text when the techs begin traveling to their home and reminds them of appointments the next day. You can also send feedback request after the job is done. It is a quick and easy way to get reviews.

    Zachary Bowman
    Service Tech
    Bowman Heating & Air, Inc.
    Petal MS
    (601) 582-2336

  • 3.  RE: Texting customers

    Posted 04-16-2018 12:09 AM
    We also use our dispatching software, Service fusion, to send text messages as reminders to customers.  The text may be set to be set on any given date and time, the evening before a scheduled call or the morning of.

    Ghassan Ziab
    TemperaturePro Central NJ
    East Brunswick,NJ