I was wondering if anyone has a comprehensive list of skills that a service technician would be expected to be able to perform in the course of their career in the HVAC field. I ask since the particular field service management software I am using has the capability of recording different skills for specific technicians and having this information readily available for customer service representatives who are scheduling service calls. In effect the field service management software would notify the CSR when the service technician lacks the requisite skill(s) needed to complete a particular service call. That being the case, I am in search of a comprehensive list of skills for HVAC service technicians that can be used as a guide to tailor to my particular situation.
I would be most appreciative of any help any one can render on this matter.
Air Conditioning Contractors of America