Contractor Forum

Online Manuals

  • 1.  Online Manuals

    Posted 08-31-2017 10:07 AM
    ​Hello All,

    First, I would like to thank everyone for sharing their invaluable experiences here in the contractor forums. The information and discussions are priceless to someone still new(er) tot he industry.

    I am curious if anyone knows of an online, or otherwise, single source provider of installation, operations, technical maunals for all brands or do you have to go to each individual manufacturer to get that information. I figured int he digital age we are in today, there would be an online mechnism that would agreggate that information for service technicians. Any help, insight would be greatly appreciated. Thanks.

    Larry Motley
    Kearney MO

  • 2.  RE: Online Manuals

    Posted 10-26-2017 11:15 AM
    My distributors have never been unable to email me a digital copy of a manual.

    Brittany Samala
    Perry Plumbing Heating & Air
    National City

  • 3.  RE: Online Manuals

    Posted 10-27-2017 08:09 AM
    I'm not aware of any one site that has all you are looking for.  As a Bryant dealer, Bryant/Carrier have a single site that has all the information for current and obsolete equipment.  In our area you must be a dealer to access the site.  Some distributors may handle it differently.  We have also sold Goodman in this new digital age and I found their online resources quite lacking.

    Kevin Walsh
    Schaafsma Heating & Cooling Co.
    Grand Rapids MI
    (616) 458-7304

  • 4.  RE: Online Manuals

    Posted 10-27-2017 08:58 AM
    We maintain our own site of all of these manuals collected over the years, whether digital or scanned in. Our techs have a login to gain access to them. I would love to be able to share them with the world, but I assume the manufacturers would have a fit. It was fairly easy to have our website guy set it up so we can maintain it. I would recommend this route unless there is a better alternative. It is amazing how much we have collected over the years.. It really is a great resource.

    Thank You,

    Josh Gerber
    Echols Heating & A/C Inc.
    85 Hanna Parkway, Akron, Ohio 44319
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  • 5.  RE: Online Manuals

    Posted 10-29-2017 05:03 PM
    ​We are a small A/C company in Florida and all of my  techs have iPads with apps or websites that I have download on them so they have access to tech info.  We also have gone paperless.  The following is a list:  Goodman Dealer, Goodman PartnerLink, Trane ComfortSite, Trane 360, Trane Totaline, LennoxPros, Baker Distributing Company, and Carrier Enterprise just to name a few.   I would contact your sales rep for each manufacture to help you with those that you will need a login and a little training on how they work.   Some are more intuitive then others.  If you have trouble then call the manufacture tech support to help you out.  I also have other apps to help my guys with there job.  All the apps are also free to download.
    Today it's not only know how systems work, but knowing where to find the information when they don't.  The ipad for us is just another tool that we need to do our job more effectively and better then our competition.
    I have attached some picture of the apps on the tablets.

    Jim Smith
    Comfort Zone AC & Heating
    Vero Beach FL
    (772) 770-0507

  • 6.  RE: Online Manuals

    Posted 10-30-2017 06:52 AM
    It sure would be helpful if they were all in one place! Even for equipment we install, the manuals we provide our clients never seem to be found onsite later if they are needed.

    We try to keep our own digital library for our sites. We have found that most distributors will provide electronic copies of IOM manuals when we purchase new equipment-especially commercial-so we save the manuals then in an electronic folder for the site. If you only get hard copies from your distributors, I have had some luck finding electronic versions online by searching for the exact phrase in the publication title or searching by the document or publication number, if there is one.

    For new sites we begin maintaining and servicing, we always try to track down the manuals right away, so we can send them to the tech's iPads if they need them down the line.

    Kathy Townsend
    Trademasters Service Corp.
    Lorton VA
    (703) 644-6400