February 24-26, 2009 Cutting-Edge Learning Sessions And unlike some events, the instructors at the ACCA Conference come from the trenches -- contractors and experts who work in the real world, just like you. Here are some of the breakout workshops that will blow you away at the 2009 ACCA Conference (for a complete schedule with dates and times, see the schedule at a glance). Front-line Customer Service Strategies Commercial Service Agreements: Key to Success Hiring the Right People (Almost) 50 Ways to Find & Keep Good Employees Managing Your Company with Team Leaders The Successful Contractor of the (Near) Future PR Is Not Just for Big Companies Taking Your Service Agreement Program to the Next Level Commercial Service Repair Estimating Social Media & The New Face of Online Marketing The New Manual N: Tips, Tricks, and Traps The Green Consumer: Who They Are, What They Want, How to Sell to Them Implementing Quality Installation Strategies for Reducing Callbacks "Cluster Control Marketing": Smart, Simple, Recession-Savvy Ways to Dominate Your Market Managing Your Vehicles for Lower Costs Insurance Premiums: Taming the Loss Monster Retrofit Opportunities for the Commercial Service Contractor Energy Analysis for Homeowners (Part 1) and Performing Energy Audits for Existing Homes (Part 2) Maximize Your Profits with Email The Truth About Contracting: What Technicians Need to Know Before They Become Competitors The HVACR Career Path: Building One for Your Employees Measuring Customer Satisfaction Pricing for Profit Identifying and Selling "Energy Savings"in Commercial Buildings
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