Tuesday, February 24, 2009 |
| 8:00am - 7:00pm |
Registration Center Open |
| 8:00am - 7:00pm |
Media Center Open |
| 8:00am - 11:00am |
AMERIC International Session |
| 8:30am - 9:30am |
Speaker Briefing |
| 9:30am - 11:30am |
Pre-Conference Seminar
Open Floor Consulting with Adams Hudson and Brian Kraff
|
| 12:30pm - 1:15pm |
First Time Attendee Orientation |
| 1:30pm - 3:15pm |
Opening General Session
Featuring Eric Chester, "Generation Why" |
| 3:15pm - 3:30pm |
Break |
| 3:30pm - 4:45pm |
Breakout Workshops
- Front-line Customer Service Strategies (Steve Coscia)
- Managing Your Company with Team Leaders (Matt Todd and Allan Shero)
- Implementing Quality Installation (Ted Leopkey, moderator)
- Commercial Service Agreements: Key to Success (Jerry Hurwitz)
- The Green Consumer: Who They Are, What They Want, How to Sell to Them (Hal Smith, Halco)
|
| 5:00pm - 8:00pm |
Opening Reception in the Indoor Air Expo |
| 7:30pm - ? |
"Cool Ranch" ACCA-PAC Fundraiser
Old-fashioned Texas fun in an Old West town! |
Wednesday, February 25, 2009 |
| 7:00am - 7:00pm |
Registration Center Open |
| 7:00am - 7:00pm |
Media Center Open |
| 7:00am - 8:30am |
Breakfast in the Indoor Air Expo |
| 8:45am - 10:00am |
Breakout Workshops
- A New HVAC Business Model, Part 1: Energy Analysis for Homeowners (Larry Taylor & Ellis Guiles)
- PR Is Not Just for Big Companies: Getting Good Press for Your Company (Jeff Crilley)
- Managing Your Vehicles for Lower Costs (Joanna Turpin, moderator; Eric Knaak, Randy Seaman, Alan Kahn)
- Commercial Service Repair Estimating (Ken Bodwell)
- Insurance Premiums: Taming the Loss Monster (Dave Cameron)
- Measuring Customer Satisfaction (Frank Besednjak)
|
| 10:00am - 10:15am |
Break |
| 10:30am - 11:45am |
Breakout Workshops
- Ten Years from Now: The Successful Contractor of the Near Future (Josh Kahn)
- A New HVAC Business Model, Part 2: Performing Energy Audits for Existing Homes (Larry Taylor & Ellis Guiles)
- Cluster Control Marketing: Smart, Simple, Recession-Savvy Ways to Dominate Your Market (Adams Hudson)
- Identifying and Selling Energy Savings in Commercial Buildings (Jim Graening)
- The HVACR Career Path: Building One for Your Employees (Theo Etzel)
|
| 11:30am - 2:00pm |
Lunch in the Indoor Air Expo |
| 2:15pm - 3:30pm |
Breakout Workshops
- (Almost) 50 Ways to Find and Keep Great Employees (Bobby Ring)
- Social Networks & The New Face of Online Marketing (Brian Kraff)
- The Truth About Contracting: What Your Technicians Need to Know Before They Become Your Competitors (Tommy Castellano)
- Mastering Manual N: Tips, Tricks and Traps (Kenny Watson)
- Pricing for Profit (Skip Snyder)
|
| 3:30pm - 3:45pm |
Break |
| 3:45pm - 5:00pm |
CEO/Contractor Forum
Sponsored by the Air Conditioning, Heating & Refrigeration News |
| 5:00pm - 7:00pm |
Reception in the Indoor Air Expo |
| 7:30pm - 9:30pm |
Chairman's Gala Banquet
Black tie optional |
Thursday, February 26, 2009 |
| 7:00am - 5:00pm |
Registration Center Open |
| 7:00am - 5:00pm |
Media Center Open |
| 7:00am -8:30am |
Breakfast in the Indoor Air Expo |
| 8:45am - 10:00am |
Breakout Workshops
- Hiring the Right People: Screening and Interview Techniques (Maureen Underwood)
- Taking Your Service Agreement Program to the Next Level (Andrew Oser)
- Retrofit Opportunities for the Commercial Service Contractor (Phil London)
- Strategies for Reducing Callbacks (Adam Stamp)
- Maximize Your Profits with Email (Jessica Morriston)
|
| 10:00am - 10:15am |
Break |
| 10:15am - 11:30am |
I've Got an Idea
Sponsored by Jackson Systems
|
| 11:30am - 2:00pm |
Lunch in the Indoor Air Expo |
| 2:00pm - 2:15pm |
Break |
| 2:15pm - 3:45pm |
Town Hall Meeting |
| 3:45pm - 4:00pm |
Break |
| 4:00pm - 5:30pm |
General Session
Featuring The Passing Zone |
| 5:30pm - 6:30pm |
The MIXer |
| 6:30pm - 8:30pm |
2010 Kickoff Party |
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