Identifying and Controlling the Five Profit Killers in Your Service Department!
Presented by Tom Grandy, Grandy & Associates

September 20, 2010
Starting at 2:00pm Eastern

Click here to sign up to participate live in this session (ComfortU subscribers only; click here to subscribe to ComfortU. No-risk, no-hassle training for contractors and their employees.)

Are you priced right in service….but still losing money?  This is not uncommon in the industry.  Service should be the most profitable department within your company, but it usually isn’t.  The problem is two fold.  From a foundational standpoint, the company can be priced absolutely perfectly and still loose money in service because of the five (5) profit killers.  This session will uncover these enemies, therefore allowing your service profitability to soar!  Once labor is priced right, and the profit killers are under control, it is a matter of managing the department properly.  We will review many of the Key Performance Indicators that need to be tracked in your service department in order to maintain consistent profits.  Don’t miss this session. 

Specific learning Objectives:  Many contractors treat service as a stepchild to be tolerated when in fact it should be the most profitable department within your company.  Profitable service begins with proper pricing followed by proper management.

Session Outline: Being priced right is step one.  However, five profit killers exist in every service department.  Any of the five areas has the ability to suck all the profit out of the department even though the pricing is correct.  Each “killer” will be identified with specifics of how to be sure it is not happening in the contractors company.

About the Presenter: Tom Grandy has over 30 years experience in industry and small business. He has worked as the general manager of a service company, Regional Directory of Company Develop for the DIAL ONE franchise and is the founder and president of Grandy & Associates. The vision of Grandy & Associates is to “teach contractors how to run profitable businesses”. We accomplish our vision through business training boot camps and seminars, one-on-one consulting and educational materials (i.e., software, brochures, manuals, newsletters, CD’s and DVD’s). In 1992, Tom developed a customized labor pricing and cash flow budgeting software program for the trade’s industry. We are also the founders of the subscription CD and web-based series called the “Service Contractor’s Business Presentation of the Month” (for owners and managers).

Click here to sign up to participate live (ComfortU subscribers only; click here to subscribe to ComfortU)

• More About ComfortU
• Subscribe to ComfortU
• Upcoming Live Training
• Training Archives