Linda Couch is the Chief Operating Officer for Parrish Services in Manassas, VA and has been with the company for six years. She has led the company through significant changes including increases in revenue, increases in profitability, an increase in employee retention, and the launching of numerous innovative work practices (for example, telework and flexible schedules). In recognition of many of these efforts, the owner and company were recently recognized as PHCC’s HVACR Contractor of the Year.
While working in the industry, she has volunteered her time to speak at industry events on topics such as making technicians more efficient and choosing information technology for a business. She has been both a speaker and an attendee for sponsored by ACCA, PHCC, and Service Roundtable. She also serves on the Curriculum Advisory Board for the HVACR program at Northern Virginia Community College.
Prior to working in the HVACR industry, Ms. Couch was an executive in the information technology industry, spending most of her career with IBM. In that role, she managed business units as large as $50 million, defined business unit strategy for organizations as large as $5 billion, and developed strategic relationships with owners and executives in companies both small and large. She has leadership experience in the areas of workforce development initiatives, managing field service and technical support, developing corporate strategy, building strategic partnerships, and marketing. Prior to joining IBM, Ms. Couch worked in a number of other fields, including the public sector, as an analyst.
Outside of her regular employment, Ms. Couch has served on multiple boards. In addition to her HVACR Curriculum Advisory Board position, she serves on the board of the local homeless shelter. In general, her board work focuses on post-secondary education and workforce development issues.
Ms. Couch holds an Associate of Science degree in pre-engineering, a Bachelor of Science degree in mathematics, and a Master of Business Administration degree. She has attended Executive Education programs at The Wharton School in the areas of strategy and alliances and begun doctoral studies in the field of management. She also holds a certification as a Myers-Briggs Type Indicator® practitioner.
Ms. Couch is in a unique position to be of service to the ACCA board. While she has the required industry experience, she would bring to the organization a breadth of skills and experiences not often found in this industry. She has served on boards, worked in a publicly held company, and worked for the federal government in a top secret environment; she understands both the level of commitment required and the importance of following rules and standards, including the fiduciary standard for a board member. She brings a passion for increasing the level of professionalism within the industry and in the process helping all of its members.